State Farm® Insurance Agent London Thuan
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Debra Lin Montgomery
March 5, 2025
5
out of
5
rating by Debra Lin Montgomery
"Great people. Always make sure that you are taken care of."
We responded:
"Thank you, Debra, for your wonderful review. We're delighted to hear that you feel well taken care of by our team. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Eddie Unruh
December 5, 2024
5
out of
5
rating by Eddie Unruh
"Amazing agent and staff to work with! Always so helpful!"
We responded:
"Thank you so much for the kind words, Eddie! It's wonderful to hear that you find the team helpful. We're always here to assist you!"
Mary Stacy
October 31, 2024
5
out of
5
rating by Mary Stacy
"Thank you Chelsea Rincon for being awesome and helping me to upload all my Hurricane photos! Best customer service ever!"
We responded:
"Chelsea Rincon is delighted to hear your kind words! Helping you upload your Hurricane photos was a pleasure. Your appreciation for the customer service means a lot to us!"
Jason Holley
September 19, 2024
5
out of
5
rating by Jason Holley
"Been working with Chelsea Rincón recently and I am very happy with how I am treated. I would definitely recommend her services."
We responded:
"Thank you so much for sharing your positive experience with Chelsea Rincón! It's fantastic to hear that you are happy with the service. Your recommendation means a lot to us!"
Nataley Bagwell
August 20, 2024
5
out of
5
rating by Nataley Bagwell
"Love this office. The team members are very polite and helpful!"
We responded:
"Thank you so much for your kind words, Nataley! We're delighted to hear that you had a positive experience with our team. Your satisfaction is our top priority, and we look forward to continuing to assist you!"
Tina Brown
May 17, 2024
5
out of
5
rating by Tina Brown
"The office team members and London are always pleasant and very helpful."
We responded:
"Thank you for your kind words, Tina! We strive to provide excellent service and are delighted to hear that you had a positive experience with our team. Let us know if there's anything else we can assist you with."
Nancy Hammett
April 20, 2024
4
out of
5
rating by Nancy Hammett
"Everyone is so polite and caring"
Amanda Revels
March 15, 2024
5
out of
5
rating by Amanda Revels
"I needed to open a claim to have my windshield replaced and Chelsea was amazing at walking me through everything! She was very helpful! Thank you girl!"
We responded:
"Thank you for your kind words! We're delighted to hear that you had a great service experience with us. Providing excellent service is our top priority, and your feedback motivates us to continue delivering the best for our customers."
Brian Enter
March 14, 2024
5
out of
5
rating by Brian Enter
"Chelsea Rincon was very professional and timely in providing a quote for our auto insurance and home insurance. She made signing up with Sate Farm very easy. Thanks!"
We responded:
"Thank you for taking the time to share your positive experience with Chelsea Rincon! We're thrilled to hear that she provided you with professional and timely assistance in obtaining a quote for your auto and home insurance."
Alicia Stewart
March 14, 2024
5
out of
5
rating by Alicia Stewart
"Chelsea has been my go to for several policies. She is always very responsive and provides excellent customer service!"
We responded:
"Thank you so much for your kind words and for choosing Chelsea as your go-to agent for several policies! We're thrilled to hear that she has consistently provided you with excellent customer service and has been responsive to your needs. At London Thuan State Farm, we strive to ensure that our clients receive the highest level of service, and it's wonderful to know that Chelsea has met and exceeded your expectations. We'll make sure to pass on your appreciation to her."
Cuz Sommers
October 24, 2023
5
out of
5
rating by Cuz Sommers
"Chelsea has saved me a lot of money for the same coverage. We are very happy with the service we received. Thank you!"
We responded:
"Keith, We are so glad we have been able to get you great coverage at a great rate!"
Berna Taveras
September 18, 2023
5
out of
5
rating by Berna Taveras
"Chelsea from State Farm was great! She went above and beyond in helping me to keep my insurance. I just changed the vehicle and she just helped me update all the information. Thank you!!!"
We responded:
"Chelsea goes the extra mile to provide you with friendly, professional and thorough customer care! We are so glad that she was able to assist you with your vehicle change seamlessly, Berna! Thank you for the wonderful review and kind words. We look forward to assisting you with any of your future insurance needs!"
Ali Moody
April 19, 2023
5
out of
5
rating by Ali Moody
"If you are lucky enough to work with Chelsea at this office, you will be a VERY SATISFIED State Farm customer . I can absolutely say Chelsea stole our business right out of the hands of two other insurance companies because of her excellent customer service. It caused not only me, but also my husband to cancel our current policies that were with separate companies and move over to State Farm.She is excellent and a total asset to this office. I have an extensive background in Customer Care and still I am impressed with Chelsea.She's also so smart and knowledgeable. Where ever she goes, I go!!!"
We responded:
"Chelsea always goes the extra mile! Thank you so much for taking the time to share your experience and your feedback, Ali! Your kind words make our day! We are honored to have earned your trust and we look forward to assisting you with any of your future insurance needs!"
Christina Sherlock
March 24, 2023
5
out of
5
rating by Christina Sherlock
"This office is amazing the staff is wonderful and very friendly I’ve done business with London and Jessica for years and will continue too for years to comes State Farm should be proud to have employees like them !!! If your looking for insurance this is the place !!!"
We responded:
"Thank you for taking the time to share your experience with our agency and for the very kind words recognizing Jessica's efforts to provide you with the customer care that you deserve, Christina! It is always our pleasure to be able to assist you with any of your insurance questions or needs! We are honored to have earned your trust and your kind words recommending our services to others. It is such a great compliment. Thank you!"
Isaac Gutierrez
March 4, 2023
5
out of
5
rating by Isaac Gutierrez
"The staff is always friendly, they take the time to go over everything to make sure you understand what you are getting."
We responded:
"Isaac, Thank you for taking the time to leave us a great review. "
Kaylie Ragan
March 4, 2023
5
out of
5
rating by Kaylie Ragan
"Highly recommend this office for insurance needs and financial planning. London was very knowledgeable and helpful setting me up with my investment portfolio."
We responded:
"Thank you for the recommendation and great review to our agency, Kaylie."
Angela Whitworth-McGee
March 4, 2023
5
out of
5
rating by Angela Whitworth-McGee
"I love the atmosphere of their office, super friendly, and always answer any of my questions and concerns quickly."
We responded:
"Thank you, Angela. We strive to provide a welcoming and friendly atmosphere. "
Tiffany Sheppard
March 4, 2023
5
out of
5
rating by Tiffany Sheppard
"I don’t often have to call the office, but when I do, I’m always helped in a timely manner and my questions are always answered. I love to stop by the office in person and they’re always so welcoming and answer any questions I may have!"
We responded:
"Thank you for the wonderful review and allowing us the opportunity to assist you with your Insurance needs. "
Antonio Bridges
March 4, 2023
5
out of
5
rating by Antonio Bridges
"I highly recommend London and her team if I could leave 10 stars I would! Thanks for always being there when I need you."
We responded:
"Thank you for the great review and recommendation, Antonio!"
Kimberly Brown
March 3, 2023
5
out of
5
rating by Kimberly Brown
"Great job!! We called in because the rear window was shattered due to weather.....the had the claim processed and the window replaced in 2 days. Chelsea deserves accolades because she didn't have answers to all my question....she went and got them and called me back...she is definitely went above and beyond to provide excellent customer service."
We responded:
"Thank you, Kimberly. We are glad we have been able to help you in your time of need."
Chris Bostic
March 3, 2023
5
out of
5
rating by Chris Bostic
"I have multiple policies with them, personal and biz, and they take care of me here at Mrs. Thuan’s office! Definitely would recommend !!"
We responded:
"Chris, Thank you for putting your trust in our team for your Personal and Business Insurance needs. "
Karen Yazmin
March 3, 2023
5
out of
5
rating by Karen Yazmin
"Amazing agency! London and her staff are very knowledgeable."
We responded:
"Thank you for choosing the London Thuan State Farm Agency, Karen. "
Rodelyn Canaria
February 27, 2023
1
out of
5
rating by Rodelyn Canaria
"Tried to reach this office for weeks now and nobody answers the phone. I have tried to call at different times and left voicemails but nobody returns my call."
Merton Keith
September 12, 2022
5
out of
5
rating by Merton Keith
"Good"
We responded:
"Thank you, Merton."
Phillip Bell
October 6, 2021
1
out of
5
rating by Phillip Bell
"Worst run insurance agency ever. Paid for full coverage on a vehicle then hit a deer. Agent informed me I had no rental car on my policy! What does Full coverage mean? Then State Farm cancelled my home owners policy because they said a open shed 100 yards from my residence needed a roof. No agent called just canceled my policy. Call someone else for insurance."
We responded:
"Phillip, Thank you for your feedback. We are sorry to hear you are unhappy with our customer service. Unfortunately, There are some things that are not within our control here at the agency and are decisions based on claims and underwriting. In your case, I had reached out 2 years in a row to have a review of your policy created by another agent, you had declined to meet to make sure the policy was everything you had needed it to be. As far as the Home Insurance our office and State Farm corporate had reached out and notified you 9 months in advance that there were some underwriting requirements that needed to be addressed or the policy would be cancelled. Please give us a call at the office if there is anything further we can do to assist you. Thank you."